Indian coffee board- monthly magazine- Cupping - Behind the Barista Part-11 Customer Service for the Barista (#)
„You can create a better experience for the customer by making sure they are able to get everything they may want. A good barista can easily add 20-30% to their daily sales by suggestive selling. Not only should you be willing and able to fulfil an order, you should also be able to suggest other items that may increase the satisfaction of their experience at your place of business. With practice you will find that a good description and reason to buy creates a better customer experience for the customer, while raising your daily sales.“
http://www.indiacoffee.org/newsletter/2004/aug/ cupping.html - Cached
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Indian coffee board- monthly magazine- Quality Circle- CUPPING - A Vital Tool
„Perhaps not all bags in a shipment are the same and we will not know this unless and until we cup from every bag. Perhaps the coffee's profile has changed since the day it arrived in our warehouse? How long can we store a coffee in our climate before it either starts to go off, or ages nicely? Routine production cupping helps us gauge these questions.“
http://www.indiacoffee.org/newsletter/2004/may/ quality_circle.html
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Indian coffee board- monthly magazine- Cupping - Behind the Barista : Advanced Beverage Making
„Customers like to receive value, as well as something "extra" that latte art offers. Latte art is the creation of designs and images made from steamed milk. By maintaining a proper steaming technique and controlling the pour, a talented latte artist can produce beautiful leaves, hearts and rosettas.“
http://www.indiacoffee.org/newsletter/2004/july/ cupping.html
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„I'd like for us to return to cupping for a moment. Before, I mentioned how it is important for the production roaster to take part in the cuppings that decide which coffees will be purchased, and how they will be roasted. I would imagine that this is already fairly common practice. One more thing I want to stress along those same lines is the continued cupping of coffees well after you have initially decided on their roast levels.“
http://www.freshcup.com/apr04_roastersrealm.htm
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„Learn how to brew a cup of coffee or tea like a Peet's barista with our brewing tips. “
http://www.peets.com/.../ company.asp?sid=a6842ce81c445f14b5ac67faec34539d
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„I never teach milk to a new trainee, and all my baristas work in teams. A new barista works the shot making side of the machine, while the other steams milk and runs the cash register and supervises the newcomer's coffee for a few weeks. When I see that they are getting a feel for the coffee we go into milk, details of the cuisine, etc.. It usually takes about 4 weeks for a barista to be allowed to solo on a bar while their partner takes a break or does dishes.“
http://www.lucidcafe.com/cafeforum/ schomertable2.html
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