Indian coffee board- monthly magazine- Cupping - Behind the Barista Part-11 Customer Service for the Barista (#)
„Every coffee establishment should have at least one compelling reason to offer their customers so that they will return. Have the best trained and most efficient employees, give treats to pets, offer the widest variety of flavours, have the most unique and distinctive menu, involve yourself in local ongoing charity participation, or make latte art a requirement - not just a treat.“
http://www.indiacoffee.org/newsletter/2004/aug/ cupping.html - Cached
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Indian coffee board- monthly magazine- Quality Circle- CUPPING - A Vital Tool
„Perhaps not all bags in a shipment are the same and we will not know this unless and until we cup from every bag. Perhaps the coffee's profile has changed since the day it arrived in our warehouse? How long can we store a coffee in our climate before it either starts to go off, or ages nicely? Routine production cupping helps us gauge these questions.“
http://www.indiacoffee.org/newsletter/2004/may/ quality_circle.html
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Indian coffee board- monthly magazine- Cupping - Behind the Barista : Advanced Beverage Making
„Customers like to receive value, as well as something "extra" that latte art offers. Latte art is the creation of designs and images made from steamed milk. By maintaining a proper steaming technique and controlling the pour, a talented latte artist can produce beautiful leaves, hearts and rosettas.“
http://www.indiacoffee.org/newsletter/2004/july/ cupping.html
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India coffee - Indian Coffee, monthly magazine - Coffee Times
„An important event being dovetailed with our participation is the final round of "Flavour of India - The Fine Cup Award" competition 2003, where an international jury of 12 cupping experts will select the best coffees from India at Boston, at an event immediately preceding the SCAA conference. From the competition entries received earlier this year, the selections for this round have been finalized by a national jury in Bangalore. These award-winning coffees will be given the much needed promotion and publicity and will be available for extensive sampling at our pavilion along with other top specialty/regional coffees.“
http://www.indiacoffee.org/newsletter/2003/april/ coffee-times.html
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„Results of Consumption and Attitude of Indian Coffee Consumers The Board has commissioned market research studies in 2001 and 2003 to understand: the habits and practices with respect to coffee consumption; coffee consumption by location and form; share of Coffee in the daily basket of beverages consumed etc. The attitudes towards coffee and drivers and barriers to coffee consumption were studied in 2001. The salient results of these studies are as follows:“
http://www.indiacoffee.org/newsletter/2004/april/ cover_story.html
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„Organizing the final round of cupping in Boston provided a rare opportunity for the Indian coffees to get exposed to coffee quality experts from around the world. The judges were also quite surprised by the variety offered by the Indian coffee industry. It is expected that this would open up avenues for furthering the specialty coffee exports from the country.“
http://www.indiacoffee.org/newsletter/2003/june/ fine-cup.html
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